Reference

How Our Terms Shape Your Account

Clear rules first: our Terms & Conditions explain who may use the account, how updates land, and when access depends on local law.

IndonesiaLocal lawMobile and desktopDANA, OVO, GoPay, QRIS
bulantogell How Our Terms Shape Your Account
CONTACT PATHS

How To Reach The Terms Team

When you need a term check, we keep contact paths simple: live chat for quick questions, WhatsApp for threaded follow-up, and email for requests that need…

Live Chat Use the chat bubble for fast term questions, acceptance checks, or a copy of…
WhatsApp Send a WhatsApp message when you want a written trail for a correction, access…
Email Email works well for longer requests, including consent updates, account closure, or a copy…
DATA AND ACCESS

How We Handle Data And Access

We keep the policy side practical. Account data is used to verify you, handle term questions, and record changes you request.

Data use

We use the details you submit to confirm your account, answer term questions, and keep the page aligned with your current status. We do not use that data for anything outside the account relationship without a legal reason.

Cookies

Cookies remember your language choice, session state, and whether a device has already passed a security step. If you clear cookies, we may ask you to confirm again on your next login from Chrome, Safari, or Android browsers.

Account security

We protect sign-in changes with device checks and verification prompts when details shift, such as a new phone number or email. That extra step helps us make sure the request comes from you and not someone else.

Record retention

We keep support logs and verification records only for the time needed to manage your account, resolve a request, or meet a legal duty. After that, we delete or archive them under our retention rules.

Request changes

If you want to update your details or ask us to correct a clause you accepted, send the request through live chat or email. Please include the account email and the exact change you want so we can match it quickly.

Contact path

For policy questions, use the same channels listed on this page. We route term requests to the right team, keep a case reference in the thread, and reply in the language you used where possible.

Questions Before You Accept

These answers focus on the parts you are most likely to check before accepting the page: who may use the account, how updates work, what data we hold, and how to contact us if something needs correction. If a local rule changes your access, that rule applies first, and our team will use the same support paths listed here to help you.

They apply when you create or use an account on our site and accept the page shown to you. If local law changes what is allowed in your region, that local rule applies first.

Yes. Ask support for the version linked to your account, and we can point you to the text that was active when you accepted it. We keep change records so the thread stays clear.

We keep the details needed to manage your account, answer policy questions, confirm security changes, and resolve disputes. That usually includes your contact method, device signals, and the request history tied to your profile.

Send the exact correction through live chat or email, along with the account email or phone number you use. We check the request, confirm it matches your account, and reply with the next step.

If you do not agree with an update, stop using the account and contact us. We can explain what changed, but continued use after the posted date means you are using the new wording.

No. Cookies only help the site remember language, session state, and basic device checks. They do not replace the written page, and the Terms shown on the page remain the binding text.

Use live chat, WhatsApp, or email from the support section and say whether your question is about access, correction, or closure. We will route it to the right team and keep the thread on file.